Returns & Exchanges
At CRM Jewelers, we strive to ensure absolute satisfaction with every luxury timepiece and fine jewelry purchase. If you are not completely satisfied, we offer a streamlined return process within 7 days of delivery for eligible items in their original, unworn condition.
Initiate Your Request
Contact our client relations team within 7 days of receipt to request a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Secure Packaging
Place the item in its original presentation box with all certificates, manuals, and protective films intact, then secure it within a double-walled shipping container.
Insured Transit
Affix the provided pre-paid shipping label and drop off the package at a designated carrier location to ensure the high-value shipment is fully insured during transit.
Inspection and Refund
Upon arrival, our master watchmakers will inspect the item for authenticity and condition; once approved, your refund will be processed to the original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing